FAQ - FREQUENTLY ASKED QUESTIONS

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What do I get with my purchase?

You’ll receive 6 high-resolution JPG files in different aspect ratios (2:3, 4:5, 3:4, ISO A, 11x14, 5x7) — ready to print for frames of all sizes. A PDF printing guide is also included.

How do I download my files?

Once your purchase is complete, a download link will be available on the page. You will also receive an email with a download link to your files. See our Download Instructions page.

I didn’t receive the download email — what should I do?

If you haven’t received your email with the download link within a few minutes of purchase:

  • Double-check your inbox for an email from Oasis Digital Art
  • Look in your Spam, Junk, or Promotions folder
  • If you still can't find it, please Contact Us and we’ll resend the files promptly

To understand how the download process works, visit our Download Instructions page for a full step-by-step guide.

What file formats are included in my digital download?

Each artwork comes in six high-resolution JPG files across popular aspect ratios to suit most frames, plus a helpful PDF download guide.

Need help deciding which file to print? Visit our Download Instructions page for a step-by-step walkthrough and sizing tips.

How do I print the files? Can I use a print shop or online service?

Absolutely! You can print your files at home, through a local print shop, or with online printing services like Printful, Giclée Today, or Staples.

For tips on choosing the right file, paper, and settings, visit our Download Instructions guide.

Can I use these files on my phone or tablet?

Yes! You can download the files to your mobile device or tablet, but we recommend using a desktop or laptop for the best download and printing experience.

If you’re unsure how to access or transfer the files, our Download Instructions
page has you covered.

Are frames or physical items included?

No physical product will be shipped. You’re purchasing a digital file only — perfect for printing your way!

Can I return or exchange a digital item?

Due to the nature of digital products, all sales are final - See our Refund Policy. However, if you have any issues with your files, we're here to help — please Contact Us!

Can I use this art for commercial use?

All artwork is for personal use only. Commercial use, redistribution, or resale is not permitted. For licensing inquiries, please Contact Us.

What currency will I be charged in?

All payments are processed in AED (United Arab Emirates Dirham), regardless of the currency selected for browsing.

Do you offer gift cards?

Yes! Oasis Digital Art gift cards are available for purchase and can be sent instantly via email. They're perfect for thoughtful, last-minute gifting. Shop Gift Cards

Can I use a discount or gift card code more than once?

Discount codes and gift card codes are usually single-use only, unless stated otherwise. If you’ve received a special voucher from us, it can only be applied once per customer.

Can I use a gift card and a discount code together?

Yes, you can! Shopify allows you to apply both a gift card and a discount code during checkout. Your gift card will be used first, and the discount will be applied to the remaining balance (if applicable).

Can I use more than one discount code at checkout?

Only one discount can apply per order — either a promo code (like WELCOME10) or an automatic sale (like 20% off Abstract Art). If a collection sale is active, the best deal will apply automatically at checkout.

How do I leave a review after purchasing?

We’d love to hear your thoughts! A few days after your purchase, you’ll receive an email from us (powered by Judge.me) inviting you to leave a review. Simply click the link in that email to rate your product and share your experience.

If you’d like to leave a review manually, just go back to the product page and scroll down to the review section.

More Questions?

Still have questions? We're here to help! Feel free to contact us and we'll get back to you as soon as possible.